Below we are describing how to remove your hard drive in order to send it to us for data recovery purposes.

1) First turn off your computer and remove all cables. Before removing the power cable, touch the side of the metal case to discharge any static which may have built up on your body.The majority of computer cases are secured using screws. The removal of these allows access to the inside of the case. Below is an example of a case with "side doors". Only one of these needs to be removed to access the drive. Depending on where your drive sits inside the case you may need to remove both the left and right side doors.

2) Identify the hard disc, which will have two connections - data and power. Appearance will vary depending on whether it is an IDE drive or a SATA drive. Carefully slide out both connections taking care not to damage the cables. On IDE drives, the power connector will be in quite firmly . The first image below is an IDE drive and in the second a SATA Drive.

3) Identify and remove the screws holding the hard drive in place inside the case. In most cases, there will be screws on both sides so the far side of the case will need to be removed to enable removal of the hard drive. Make sure that other cables are not blocking the drive's exit and slide it backwards.

4) Place your hard drive in anti-static air bubble packing, foam or bag and place them in a box twice its size and fill the remainder of the box with foam or crumpled newspaper. Seal the box and send it to our address.

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